Patient Care vs. Customer Service

This month is the final installment of our look at value-based healthcare trends.  One of the key transitions in this movement is how patients are viewed and treated by providers.  Many health care entities are now asking themselves “how do we merge quality patient care with improved customer service?” 

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Self-care while serving others

We ended 2018 by giving our readers some ways to take care of themselves during the busy holiday season.  As we get back to regular work routines and start off a new year let’s look at how to take care of ourselves at work.  Sonographers and technical assistants in clinic can encounter long busy days.  We know our team members are intent on providing quality care and a good patient experience, often this includes sacrificing their own needs.

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A Season for Self Care

We are entering a season full of friends, full of family, full of fun. It’s a time overflowingly full. It can be difficult to balance all the things we need and want to do this time of year.  Holiday merriment may cross the line into mental, physical, and emotional stress.   Consider a way to stay centered and check in with yourself regularly, in as little as 5 to 10 minutes a day, yoga can help you maintain your physical health and your sanity.

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Professional Etiquette

We have explored ways companies can engage with and care for their employees to maintain happiness and productivity.  This month, we shift gears and discuss ways to present professionally for obtaining and securing the job desired. Being a professional is more than degrees and certifications, it is how one conducts and carries themselves in their place of employment.   

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Advancing Ultrasound Technology

As we continue our focus on advancements in technology let’s take a look at our field of ultrasound and where we are heading. For many years CT and MRI were the preferred diagnostic tools in many disciplines, however, advancements in imaging quality and workflow, as well as the rising awareness of radiation exposure with other imaging modalities, have driven the interest of manufacturers and scientists toward ultrasound (De, 2012)

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